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Return Policy

Returns and Exchanges

Maison Sevien  ensuring exceptional quality and craftsmanship. To maintain our high standards, we have implemented a strict return policy.

Pre-Order / Special Order Notice

Due to the high cost of fabric and materials for gowns and dresses, all pre-orders and special orders are non-cancellable.

Store Credit Only

Ready-to-wear / Special or Pre order online purchases (excluding custom orders) can be returned within 10 business days for store credit or an exchange of equal or greater value. 

Store Credit Issuance and Validity

1. Issuance: Store credit may be issued by District 5 Luxe at its sole discretion, in place of a full or partial refund, for returned merchandise or other qualifying transactions.

2. Validity Period: All store credit issued by District 5 Luxe is valid for a period of one (1) year from the date of issuance.



To start a return, you can contact us at info@maisonsevien.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@maisonsevien.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@maisonsevien.com.